Office of Human Resources Management, University at Albany, State University of New York

BENEFIT TELEPHONE / WEBSITE DIRECTORY

The phone numbers and websites listed below can be used to contact representatives of the University benefit programs.  The Human Resources website at
http://hr.albany.edu also has links to many of these sites.   Please retain and use these numbers for your benefit questions.

RETIREMENT AND VOLUNTARY TAX-DEFERRED SAVINGS

Fidelity

1-800-343-0860

www.fidelity.com

ING

1-800-438-1272

General Informationwww.ingretirementplans.com
UUP Opportunity Pluswww.ingretirementplans.com/custom/nysut
ORP:  www.ingretirementplans.com/custom/suny

MetLife

1-800-560-5001

www.metlife.com/suny

NYS Deferred Compensation

1-800-422-8463

www.nysdcp.com

NYS Employees’ Retirement System

474-7736 or 1-866-805-0990

Service Credit; Pension Estimates; Transfers; Vesting; Refunds; Retirement Options; Loan Information
www.osc.state.ny.us

NYS Teachers’ Retirement System

1-800-348-7298

Service Credit; Pension Estimates; Transfers; Vesting; Refunds; Retirement Options; Loan Information
www.nystrs.org

TIAA/CREF

1-800-842-2776 or 1-800-842-2733

1-800-842-2252

1-800-732-8353

Telephone Counseling Center:  general information, investment choices, taxation, retirement illustrations
Automated Telephone Service:  allocations, transfers, accumulation updates, etc.
To schedule on-campus individual counseling
www.tiaa-cref.org/suny

VALIC

1-800-428-2542

www.valic.com/suny

HEALTH INSURANCE / OTHER BENEFIT CARRIERS 

CDPHP
500 Patroon Creek Blvd.
Albany, NY  12206-1057

641-3700 or 1-800-993-7299
TTY 1-877-261-1164

www.cdphp.com

EMPIRE HMO
11 Corporate Woods Blvd., Box 11806
Albany, NY  12211

1-800-662-5193
TTY 1-800-241-6894

www.empireblue.com

NYS EMPIRE PLAN
(1) United Health Care Insurance (UHC)
PO Box 1600
Kingston, NY  12402-1600
(2) Empire Blue Cross Blue Shield
NYS Service Center
PO Box 1407, Church Street Station
New York, NY  10008-1407
(3) OptumHealth Behavioral Solutions
P.O. Box 5190
Kingston, NY 12402-5190
(4) MEDCO with United Health Care
Empire Plan Prescription Drug Program
PO Box 14711, Lexington, KY  40512

1-877-769-7447 (1-877-7-NYSHIP)

Select Option “1”
TTY 1-888-697-9054

Select Option “2”
TTY 1-800-241-6894

Select Option “3”
TTY 1-800-334-1897

Select Option “4”
TTY 1-800-855-2881

1-888-333-9067

Main Number (See Options Below) www.cs.state.ny.us/ebd/

Medical/Surgical; Physical/Chiropractic; Home Equipment
UHC Provider Lists:  www.empireplanproviders.com

In/outpatient Services at a Hospital/Hospice/Nursing Facility; Pre-Certification for Hospital Admission; Discharge Planning

Mental Health/Substance Abuse Treatment
www.EmpirePlanMHSA2009.com

Prescription Drugs

 

Pre-approval: MRIs, MRAs CT/PET Scans, Nuclear Medicine

GHI HMO
PO Box 4181
Kingston, NY  12401

Albany:  1-877-239-7634
Kingston:  1-877-244-4466
TTY 1-877-208-7920

www.ghihmo.com

MVP Health Plan
625 State Street, PO Box 2207
Schenectady, NY  12301-2207

1-888-687-6277

www.mvphealthplan.com

Flex Spending Account
(1) Dependent Care Advantage Account
(2) Health Care Spending Account
PO Box 1820
Tallahassee, FL  32302

1-800-358-7202
1-800-342-8017

Fax for Claims:  1-800-743-3271

DCAA & HCSA Hotline; Enrollment Kits
Customer Service

www.flexspend.state.ny.us

MedAmerica Insurance Co. of NY
165 Court Street
Rochester, NY  14647

1-866-474-5824

Long-term Care Insurance (NYS Public Employee and Retiree Long-term Care Plan – NYPERL)
www.nyperl.net

M/C Life Insurance

473-3566

www.cs.state.ny.us/otherben/life/mclife.cfm
M/C Life Insurance Information/Bi-Weekly Cost Calculator

NYS Health Insurance Program and COBRA Administrator
NYS Department of Civil Service

Albany Area:  457-5754
1-800-833-4344

To request continuation of insurance benefits (COBRA) after employee health coverage ends
www.cs.state.ny.us/ebd/

Pearl-Carroll & Associates
PO Box 948
Schenectady, NY  12301-9861

1-800-833-4657

Personal Insurance for CSEA and M/C Employees

www.pearlcarroll.com/

UNIONS / DENTAL / VISION 

Council 82 Union Office

489-8424

www.council82.org

CSEA Employee Benefit Fund
One Lear Jet Lane, Suite One
Latham, Y  12110-2395
CSEA Union Office

782-1500 or 1-800-323-2732

 

257-1000 or 1-800-342-4146

Dental and Vision Care/COBRA for CSEA
www.cseaebf.com

CSEA Membership in Retirement
www.csealocal1000.org

Davis Vision
Vision Care Processing Unit
PO Box 1525
Latham, NY  12110-2488

220-6300 or 1-800-999-5431

Vision Care for CSEA and UUP

www.davisvision.com

Delta Dental
One Delta Drive
Mechanicsburg, PA  17055

1-800-471-7093

Dental Care for UUP

www.deltadentalins.com/uup/

EyeMed Vision Care
Attn:  Out-of-Network Claims
PO Box 8504
Mason, OH  45040-7111

1-877-226-1412

Fax:  1-866-293-7373

Vision Care for M/C, PEF, and Security Services

www.cs.state.ny.us/ebd/welcome/login.cfm

Group Health, Inc. (GHI)
PO Box 2838
New York, NY  10116-2838

1-800-947-0101

Dental Care for M/C, PEF, and Security Services, General Information, Provider Lists
www.ghi.com

NYSCOPBA Union Office (NYS Correctional Officers & Police Benevolent Assn.)

427-1551

www.nyscopba.org/

PEF Union Office (Public Employees Federation)

785-1900

www.pef.org/

UUP Benefit Trust Fund
PO Box 15143
Albany, NY  12212-5143

UUP Union Office
NYSUT Personal Lines Insurance

640-6680 or 1-800-887-3863

 

1-800-342-4206
1-800-342-9810

Dental and Vision Benefits/COBRA
www.uupinfo.org/
(Also see Davis Vision & Delta Dental information above)

Membership

Revised May 2009

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