Upcoming APT Training Opportunities

January – March 2012

The University at Albany’s Office of Human Resources Management provides and coordinates employee development opportunities. Listed below are upcoming training courses through March 2012. If you or someone on your staff would like to attend any of these programs, please call Lynne Shultis at (518) 437-4700 or email her at: lshultis@uamail.albany.edu.

COURSE NAME	AUDIENCE/ GOAL	DATES	LOCATION	REGISTRATION DEADLINE
APT course listing for all NYS Employees To register, please email Lynne Shultis at: lshultis@uamail.albany.edu or call at 437-4700
Individual Development
Conflict 9:00 – 4:30	This workshop addresses conflict in the workplace and its effect on productivity. Topics: Stages of conflict management; self-assessment of conflict management practices; collaborative problem solving; conflict resolution styles.	January 11, 2012	DOCCS Training Academy New Scotland Avenue	December 21, 2011
Using your Emotional Intelligence in Customer Service	Upon completion of this course, participants will be able to understand the concepts of emotional intelligence, and identify and practice emotionally intelligent competencies in the performance of customer service operations.	January 26, 2012	Dept. of Labor Campus Bldg. 12 Rooms D & E	January 5, 2012
Time Management	This program is designed to provide participants with the tools and techniques they will need to take control of their time. Topics: Managing your time; Taking control and managing interruptions; Effectively using email; Dealing with procrastination; Prioritizing and setting goals; Conducting productive meetings; Tips on effective delegation; Applying the SWOT analysis, to evaluate where you are now, and where you want to be in the future.	February 16, 2012	Dept. of Labor Campus Bldg. 12 Rooms D & E	January 26, 2012
Dynamic Presentations	Topics Include: Overcoming FEAR of speaking before a group How adults learn/retain information Working with visual aids Platform skills-effectively using gestures, voice inflection and eye contact Handling questions and difficult audience members	February 28 & 29, 2012	TBA	February 7, 2012
Employee Motivation 9a - noon	This course is designed to assist managers, supervisors, and team leaders in how to effectively motivate all staff. Participants will perform an assessment in order to become self-aware of their leadership role in the motivation process. Development, validation, and involvement will also be explored in-depth with relation to Maslow’s hierarchy of needs. Finally, each participant will develop an action plan by applying the strategies they have learned.	March 15, 2012 ½ day course	Dept. of Labor Campus Bldg. 12 Rooms D & E	February 23, 2012
Business Execution 9a - noon	This course is designed for all staff that can affect change via the smallest to the largest initiatives, including new work processes. Business Execution is about leadership, empowering staff, and ultimately, keeping your initiative(s) alive to see completion. Staff that participate in this course will learn how to improve organizational performance by focusing on creating a positive goal-oriented environment. Participants will also learn practical skills such as the affinity diagram, which is an idea-generating tool. The four components of Business Execution will be covered in depth, and participants will analyze multiple case studies.	March 20, 2012	Dept. of Labor Campus Bldg. 12 Rooms D & E	February 28, 2012

These courses are offered through Agencies in Partnership in Training and are available to personnel in all state agencies. As a result, they tend to fill up quickly and the University is usually allotted one or two spots. If you are interested or would like to send staff, please contact me for assistance at 437-4700. This website will be updated as other courses are announced.