Upcoming APT 2009 Training Opportunities

November 2009 – March 2010

The University at Albany’s Office of Human Resources Management provides and coordinates employee development opportunities. Listed below are upcoming training courses through December. If you or someone on your staff would like to attend any of these programs, please call Lynne Shultis at (518) 437-4700 or email her at: lshultis@uamail.albany.edu.

COURSE NAME	AUDIENCE/ GOAL	DATES	LOCATION	REGISTRATION DEADLINE
NCBI Training – for all NYS Employees Please register through NYS-Learn: http://www.goer.state.ny.us/nyslearn/
Building Effective Relations in a Diverse Workplace – NCBI Part 1	A highly interactive workshop that allows participants to experience approaches for encouraging respect and teamwork. Learn strategies for re-directing offensive jokes, slurs, and comments heard in the workplace. 9:00 am – 4:30 pm	Nov. 12, 2009 OR Dec. 10, 2009 OR Jan. 12, 2010 OR Feb. 9, 2010 OR Mar. 9, 2010	OCFS 52 Washington Room 144 N Rensselaer OCFS OCFS OCFS OCFS	Please register through NYS-Learn. If you are having difficulty with the registration, please contact Lynne Shultis at 437-4700.
Shifting Attitudes - NCBI – Part 2	This one day program is designed to provide individuals with skills to resolve or lessen controversial issues and inter group conflict. You will be given methodologies and techniques to enhance listening to entrenched positions on both sides of an issue and then reframe issues taking into account both sides. This model can be used to help people enhance their mediation skills, as well as, get a better understanding on how to work in a respectful manner. 9:00 am – 4:30 pm	Nov. 13, 2009 OR Jan. 13, 2010	OCFS Rm. 144 North 52 Washington Rensselaer OCFS	Please register through NYS-Learn. If you are having difficulty with the registration, please contact Lynne Shultis at 437-4700.
Diversity and Inclusion: A 21^st Century Approach	During this three-hour workshop, participants will explore the concept of “unintentional intolerance” and understand how we can use mindfulness to overcome the pitfalls of unintentional intolerance and increase our diversity awareness and practices. 9:00 am – 12:00 pm.	Nov. 17, 2009 OR Jan. 19, 2010 OR Feb. 10, 2010	State Campus, Bldg 12, DOL Albany	Please register through NYS-Learn. If you are having difficulty with the registration, please contact Lynne Shultis at 437-4700. OCFS, Washington St., Rensselaer
APT course listing for all NYS Employees To register, please email Lynne Shultis at: lshultis@uamail.albany.edu or call at 437-4700
Practical Skills for Supervisors	Topics include: A competency approach to supervision; change management; coaching and counseling; communication; conflict resolution; delegation; generations at work; personal styles; emotional intelligence; problem solving and managing a diverse workforce.	Nov. 4 – 6, 2009 OR Jan. 26 – 28, 2010 OR March 2 – 4, 2010	Workers Comp. 100 Broadway Menands OASAS 1450 Western 4^th Floor Albany Dept. of Labor Building 12 State Campus Albany	Oct. 7, 2009 January 5, 2010 February 9, 2010
Taking 1^st Step	This course is designed to help newly promoted and “soon to be promoted” supervisors understand the challenges and advantages of making the transition to management.	Dec. 2 & 3, 2009 OR Feb. 9 & 10, 2010	Dept. of Criminal Justice 80 Wolf Rd. Albany Dept. of Civil Service 80 South Swan AESOB, Albany	Nov. 15, 2009 Jan. 19, 2010
Project Management	This course is designed to develop basic project management skills in leaders or participants on a team assigned to accomplish a short-term, non-technical project.	Dec. 15 & 16, 2009 OR Jan. 26 & 27, 2010	Criminal Justice 80 Wolf Rd. Albany OGS Corning Tower 29^th Floor Empire State Plaza	Nov. 21, 2009 January 5, 2010
Performance Evaluation	Supervisors will acquire the skills necessary to devise and administer a performance program, understand the importance of their role as a coach in establishing performance standards and monitoring employee performance, develop strategies for open and effective communication, and employee development.	Nov. 17, 2009 OR Dec. 17, 2009 OR Jan. 20, 2010 OR Feb. 3, 2010	Criminal Justice 80 Wolf Rd. Albany Civil Service Rm. 365 80 So. Swan Albany Workers Comp 100 Broadway Menands Training Academy – DOCS New Scotland Ave, Albany	Oct. 25, 2009 Nov. 23, 2009 Dec. 30, 2009 January 13, 2010
Customer Service/ Telephone Skills	All NYS Employees: Customer Service – FISH! Philosophy and Telephone Skills. This powerfully informative and interactive program focuses on the world renowned FISH! Philosophy; a high energy, morale-boosting way to work, with quite impressive benefits.	Nov. 10, 2009 OR Dec. 10, 2009 OR Feb. 25, 2010 OR Mar 31, 2010	Civil Service 80 So. Swan Rm 354 Albany OASAS 1450 Western 4^th Floor Albany Dept Civil Service, 80 So Swan, AESOB Training Academy – DOCS New Scotland Ave, Albany	Oct. 11, 2009 Nov. 15, 2009 Feb. 4, 2010 Mar. 10, 2010
Conflict	All NYS Employees: This workshop addresses conflict in the workplace and its effect on productivity. Topics: Stages of conflict management; self-assessment of conflict management practices; collaborative problem solving; conflict resolution styles.	Nov. 24, 2009 OR Jan. 6, 2010 OR Feb. 24, 2010 OR Mar. 16, 2010	Dept. of Criminal Justice 80 Wolf Road Albany Dept Civil Service, 80 So Swan, AESOB OGS Corning Tower, Empire State Plaza, 29^th fl Dept of Labor Building 12 State Campus	Nov. 1, 2009 Dec. 16, 2009 Feb. 4, 2010 Feb. 23, 2010
Dynamic Presentations	Topics Include: Overcoming FEAR of speaking before a group How adults learn/retain information Working with visual aids Platform skills-effectively using gestures, voice inflection and eye contact Handling questions and difficult audience members	Dec. 8 & 9, 2009 OR Mar 23 & 24, 2010	Workers Comp 100 Broadway Menands OASAS 1450 Western 4^th Fl, Albany	Nov. 15, 2009 Mar. 2, 2010
The Basics of Leadership	Supervisors/ Managers: Participants explore various approaches to leadership, power and influence; learn principles and techniques to empower and develop others, identify power and influence strategies, and assess their own base of power and influence.	Jan 12, 2010 OR Mar 9, 2010	Dept Civil Service, 80 So Swan, AESOB OASAS 1450 Western 4^th fl, Albany	Dec. 21, 2009 Feb. 16, 2010
Facilitating & Leading	Supervisors & Managers: Leadership and team building; facilitative leadership; the essentials of team work; the frustration of teams; team development; assessing teams; toolkit and action plan.	Nov. 12, 2009 OR Feb. 23, 2010	OASAS 1450 Western 4^th Floor Albany OASAS 1450 Western, 4^th fl, Albany	Oct. 20, 2009 Feb. 3, 2010
Time Management	In today’s world, we are expected to accomplish more in 24 hours than our contemporaries of the past. This program is designed to provide participants with the tools and techniques to take control of their time.	Nov. 18, 2009	Workers Comp 100 Broadway Menands	Oct. 25, 2009
Proofreading	Proofreading, like any other skill, can be learned, practiced and developed. Through discussions and class exercises, you will learn how you can improve your ability to proofread.	Feb. 4, 2010 9:00 am – 3:30 pm	Workers Comp 100 Broadway Menands	Jan. 14, 2010
Speedwriting	Do you wish you could take notes faster but don’t want to spend months learning traditional shorthand? If so, then this course is for you. Improve your speed at: · Taking notes at meetings · Recording verbal instructions · Making lists…and more	Feb. 16, 2010 9:00 am – 12:00 pm	Dept Budget Agency Bldg #1 7^th floor	Feb. 2, 2010
Business Grammar		Mar. 18, 2010	OMIG 800 No Pearl Albany	Feb. 25, 2010

These courses are offered through Agencies in Partnership in Training and are available to personnel in all state agencies. As a result, they tend to fill up quickly and the University is usually allotted one or two spots. If you are interested or would like to send staff, please contact me for assistance at 437-4700. This website will be updated as other courses are announced.