Upcoming APT 2008 Training Opportunities

June – August 2008

The University at Albany’s Office of Human Resources Management provides and coordinates employee development opportunities. Listed below are upcoming training courses through June. If you or someone on your staff would like to attend any of these programs, please call Lynne Shultis at (518) 437-4700.

COURSE NAME	AUDIENCE/ GOAL	DATES	LOCATION	REGISTRATION DEADLINE
Practical Skills for Supervisors	Topics include: A competency approach to supervision; change management; coaching and counseling; communication; conflict resolution; delegation; generations at work; personal styles; emotional intelligence; problem solving and managing a diverse workforce.	June 17, 18, & 19, 2008 August 19, 20 & 21, 2008	Division of Budget Empire State Plaza, Albany NY OGS Corning Tower 29^th Floor Albany	May 25, 2008 July 25, 2008
Taking 1^st Step	This course is designed to help newly promoted and “soon to be promoted” supervisors understand the challenges and advantages of making the transition to management.	May 28 & 29, 2008 July 15 & 16, 2008	Workers Comp. Board 100 Broadway Menands, NY Univ. at Albany UAB, 4^th Floor Room 437	May 2, 2008 June 20, 2008
Building Effective Relations in a Diverse Workplace – Part I	All NYS Employees: A highly interactive workshop that allows participants to experience approaches for encouraging respect and teamwork. Learn strategies for re-directing offensive jokes, slurs, and comments heard in the workplace.	June 18, 2008	OCFS, Room 144 52 Washington St. Rensselaer, NY All training for this course is held at above location	Register by contacting Lynne Shultis at least two weeks prior to the start of the course. Each State agency will be limited in the number of participants. NOTE: People do not have to attend Part I to attend Part II.
Shifting Attitudes – Part II. NCBI	This one day program is designed to provide individuals with skills to resolve or lessen controversial issues and inter group conflict. You will be given methodologies and techniques to enhance listening to entrenched positions on both sides of an issue and then reframe issues taking into account both sides. This model can be used to help people enhance their mediation skills, as well as, get a better understanding on how to work in a respectful manner.	June 19, 2008	OCFS, Room 144 52 Washington St. Rensselaer, NY All training for this course is held at above location	Register by contacting Lynne Shultis at least two weeks prior to the start of the course. Each State agency will be limited in the number of participants.
Conflict	All NYS Employees: This workshop addresses conflict in the workplace and its effect on productivity. Topics: Stages of conflict management; self-assessment of conflict management practices; collaborative problem solving; conflict resolution styles.	June 10, 2008	OGS Corning Tower 29^th Floor Albany, NY	May 10, 2008
Customer Service/ Telephone Skills	All NYS Employees: Customer Service – FISH! Philosophy and Telephone Skills. This powerfully informative and interactive program focuses on the world renowned FISH! Philosophy; a high energy, morale-boosting way to work, with quite impressive benefits.	June 4, 2008	OASAS 1450 Western 4^th Floor Albany, NY	May 11, 2008
Speedwriting	Do you wish you could take notes faster but don’t want to spend months learning traditional shorthand? If so, then this course is for you. Improve your speed at: · Taking notes at meetings · Recording verbal instructions · Making lists…and more!	June 11, 2008 9:30 am – 12:30 pm	OGS Corning Tower 29^th Floor Albany, NY	May 25, 2008

These courses are offered through Agencies in Partnership in Training and are available to personnel in all state agencies. As a result, they tend to fill up quickly and the University is usually allotted one or two spots. If you are interested or would like to send staff, please contact me for assistance at 437-4700. This website will be updated as other courses are announced.