REPOSTED ANNOUNCEMENT OF
Professional Vacancy
UNIVERSITY AT ALBANY, STATE UNIVERSITY OF NEW YORK
1400 WASHINGTON AVENUE, ALBANY, NEW YORK 12222

Applications are invited for consideration for appointment for the following position:

Budget Title:	Staff Assistant			Descriptive Title:	Directory Manager
Department:	ITS Office of Telecommunications			Item Number:	To be determined
Professional Rank and Salary Range:	SL2, $34,000			Date to be filled:	As soon as possible
Brief description of duties:
The Directory Manager has the overall responsibility for ensuring the effective, efficient, customer oriented, accurate and orderly functioning of the University switchboard operation. This includes but is not limited to maintaining and updating associated databases and reference materials. The Directory Manager is the liaison between the University community and the University switchboard. This position also includes project management of the University’s annual printed campus directory and project management for the Verizon white and yellow page listings for the University. The Directory Manager is also the University contact for the voice recognition system and is responsible to review and analyze reports monthly. The Directory Manager is responsible to manage, supervise, train and assign work to switchboard operators, staff and students that cover the switchboard. The Directory Manager is also responsible to plan and execute the switchboard disaster recovery plan for such an event.
Qualifications:
Minimum requirements: A Bachelor’s degree from a college or university accredited by a USDOE, or internationally recognized accrediting organization. One year of supervisory experience in the Telecommunications Industry is required. One year of customer service experience required. Candidate must be proactive and have excellent interpersonal and trouble shooting skills. In addition, s/he must have excellent communication skills, including effective listening, verbal and written skills. Written skills will be assessed by application materials submitted. Candidate must have a demonstrated ability to plan, organize, document and successfully complete prioritized goals working independently as well as in a team environment. One year experience with Microsoft Office suite required. Applicants are required to address in their applications ability to work with a culturally diverse population. Three professional references with contact information required. Preferred qualifications: Directory experience preferred. Two years supervisory experience preferred. Two years of customer service experience preferred.
Special Notes:
Persons interested in the above position must submit a resume along with a cover letter referencing P07 # below to:
		Name and Address:	Judy Tarullo Secretary, ITS Office of Telecommunications University at Albany 1400 Washington Avenue, MSC 209 Albany, NY 12222
P07-7618R Item No: TBD		Closing date for the receipt of applications:	April 16, 2007

THE UNIVERSITY AT ALBANY IS AN EO/AA/IRCA/ADA EMPLOYER